How to request deletion
- Email trivanahospitality@gmail.com from the email address linked to your account. If your account uses only a phone number, state that phone number in the request.
- Use the subject “TRIVANAA Account Deletion Request”.
- State whether the account is a customer, merchant, or staff account. Include your name and the phone number or email linked to the account.
- Complete the ownership verification we send. We will never ask for your password, OTP, or full payment credentials.
Data normally deleted or anonymised
- Profile and account contact information that is not required to be retained.
- Saved preferences, marketing choices, notification tokens, and eligible location history.
- Eligible support content and app or website usage data linked to the account.
- Merchant or staff access credentials after business ownership and operational requirements are verified.
Data that may be retained
Transaction, invoice, tax, payment status, booking, refund, dispute, fraud-prevention, security, and audit records may be retained for the period required by applicable law or a legitimate legal purpose. When possible, retained data is minimised or separated from active account use. Backup copies may remain for a limited period until they are securely overwritten.
Processing time
We aim to acknowledge requests promptly and complete verified requests within the period required by applicable law. Complex requests, active disputes, or records subject to legal retention may take longer; we will explain any material delay or limitation.
After deletion
Account deletion is intended to be permanent. You may lose access to order history, bookings, vouchers, reports, merchant records, and other account features. If you later return, you may need to create a new account.
Need help?
Email trivanahospitality@gmail.com. Do not send a password, OTP, government ID, or payment credential unless our authorised support team explains why a specific document is legally necessary and provides a secure method.